Shipping Policy

At CYTORA LABS, we are committed to getting your order to you as quickly as possible.

Order Processing

• All orders placed before our daily cut-off time are processed and dispatched the same business day.
• Orders placed after the cut-off time, on weekends, or on public holidays will be dispatched on the next business day.

Shipping Method

All orders are shipped using Australia Post Express Post.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery.

Delivery Timeframes

Estimated delivery times vary depending on your location. While most Express Post parcels arrive within 1–3 business days, delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout. We also offer free Express Shipping on orders over $300.

Tracking Your Order

Once your parcel has been dispatched, you'll receive an email with your Australia Post tracking number. You can track your order at any time using the Australia Post website.

Incorrect Shipping Details

Please ensure your shipping information is correct before placing your order. CYTORA LABS is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Parcels

Once an order has been handed to Australia Post, delivery is managed by the carrier. If your parcel is delayed or appears to be lost, please contact us at support@cytoralabs.com.au, and we'll assist you in lodging an enquiry with Australia Post.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@cytoralabs.com.au

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One suggestion: instead of saying "all orders are shipped the same day", consider saying "all orders placed before our daily cut-off time are dispatched the same business day." That's accurate, sets the right expectation, and protects you if someone orders late in the evening or on a weekend.